Shipping Policies
Item Availability
A product's availability is clearly noted as "In Stock" or "Backordered". Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.
In-Stock Items
Orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Backordered Items
Backordered items are items that may not be in-stock, but are available to purchase on our site. You will not be charged for any item until it is in-stock and shipped to you.
Shipping Methods and Costs
A $2.95 processing & handling charge will be assessed on each sale.At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (Priority or Express). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
You will not be charged for any item until it is shipped to you.
All sales on Nutritional supplements are final. No returns will be allowed.
Please call a Customer Service Specialist at 1-877-589-6820 if you have any questions BEFORE you start the order process.
Tracking Your Order
When can you track your order?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.
Orders placed on www.myot12.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.myot12.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.
Contact Us
If you still have questions about your order, please contact us 877-589-6820
Item Availability
A product's availability is clearly noted as "In Stock" or "Backordered". Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock or are not available for shipment until a specific date. For more information, please read the details below.
In-Stock Items
Orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Backordered Items
Backordered items are items that may not be in-stock, but are available to purchase on our site. You will not be charged for any item until it is in-stock and shipped to you.
Shipping Methods and Costs
A $2.95 processing & handling charge will be assessed on each sale.At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (Priority or Express). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rules and Restrictions
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
You will not be charged for any item until it is shipped to you.
All sales on Nutritional supplements are final. No returns will be allowed.
Please call a Customer Service Specialist at 1-877-589-6820 if you have any questions BEFORE you start the order process.
Tracking Your Order
When can you track your order?
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.
Orders placed on www.myot12.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.myot12.com will not offer tracking information, but will still offer order status and other details. Read the information provided below to learn the difference between tracking information and the order status.
Contact Us
If you still have questions about your order, please contact us 877-589-6820